https://www.experttheme.com/easy-returns/
» Easy Returns

Easy Returns

element

If you are not completely satisfied with the software you’ve bought from this website, you can get your money back within 30 days of downloading the software, or 30 days after the software has been delivered to you.

Extending the statutory 7-day “cooling off” period, we offer you a 30-day return guarantee under the conditions detailed below. 

Our Easy Returns guarantee allows you to cancel your order within the 30-day guarantee period starting from the day after the date of receiving the product or download. In order to benefit from this additional guarantee, please follow the procedure below.

Please note that we can only accept returns of boxed/DVD product if the item is returned to us in its original sealed packaging.

To return a product, please follow the procedure below:

Email us at support@experttheme.com with the following information: 

Your contact information (last name, first name, address, email, phone number) 

Your order ID 

Your reason for return 

For boxed/DVD items, confirmation that the box or DVD is still in its original sealed packaging.  If the item has been opened, we are not obliged to offer a refund on the purchase. 

For downloaded items, proof that the software has been uninstalled from all your computers and will never be installed or used any more (Screenshots will suffice). 

If you have purchased your item by credit card, the refund is re-credited to the account associated with the credit card used for the order.